Privacy Policy
Last updated: April 30, 2025
Introduction
At Origins AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer service bot and related services.
Our AI customer service solutions are designed to help enterprises provide efficient, 24/7 support while maintaining the highest standards of data privacy and security. Please read this policy carefully to understand our practices regarding your data.
Information We Collect
Customer Interaction Data
When users interact with our AI chatbot, we collect conversation data, including queries, responses, timestamps, and session information to improve service quality and train our AI models.
Account Information
For enterprise customers, we collect business contact information, including names, email addresses, phone numbers, and company details necessary for account management and service provision.
Technical Data
We automatically collect certain technical information when you use our services, including IP address, device information, browser type, operating system, and usage statistics to ensure optimal performance.
How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our AI customer service solutions
- Improving and personalizing user experience
- Training and refining our AI models to enhance response accuracy
- Analyzing usage patterns to optimize performance
- Communicating with customers about service updates and features
- Responding to customer inquiries and support requests
- Ensuring the security and integrity of our services
- Complying with legal obligations and enforcing our terms
AI Training & Data Processing
Our AI models are trained using conversation data to improve response accuracy and service quality. We implement the following safeguards for AI training:
Data Anonymization
Personal identifiers are removed or anonymized before data is used for AI training purposes.
Segregated Processing
Customer data is processed in segregated environments to prevent cross-contamination between different clients.
Opt-Out Options
Enterprise customers can opt out of having their data used for general AI model improvements while still benefiting from customized training for their specific implementation.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Customer interaction data is typically retained for 12 months, after which it is anonymized for analytical purposes or securely deleted.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
Security Measures
We implement appropriate technical and organizational measures to protect your information, including:
Encryption
All data in transit and at rest is encrypted using industry-standard protocols.
Access Controls
Strict access controls limit data access to authorized personnel only.
Regular Audits
We conduct regular security audits and vulnerability assessments.
Employee Training
Our team undergoes regular privacy and security training.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about our information practices.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Origins AI Data Protection Team
Email: privacy@originsai.com
Phone: +1 (800) 555-0123